Building a Wider
Horizon With Labour
Business Process Outsourcing (BPO) or outsourcing of business processes to external service providers has become a global phenomenon. Companies in developed countries outsource low skilled service jobs to developing countries. An educated labour force, high unemployment and relatively low wage levels make developing countries attractive for outsourcing back office service work. The resultant boom in the service sector in India and other developing countries has been accompanied by emerging global debates on the loss of service sector jobs in these developed countries. The study analyses the phenomenon of offshore outsourcing and its impact on workers in both India and US from the perspective of labour rights. The main objective of the study is to understand the nature of work, employment, and labour relationships in call centres and its impact on workers. The collaborative effort intends to explore and identify the common shared interest to counter the prevailing sense that workers and unions in developing and developed world are divided.
